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Passionate about Driving World-Class Customer Service

“Every endeavor pursued with passion produces a successful outcome, regardless of the result. For it is not about winning or losing – rather, the effort put forth in producing the outcome.” –Matthew Syed, Journalist and Broadcaster

One of Joan Coffey’s favorite quotes focuses on passion which is clearly seen in all she does. Joan lives out this message by driving her passion for a successful outcome within TotaLand and within her life. Joan, TotaLand’s Customer Relationship Management Specialist, makes every client feel like a VIP by assisting and directing clients in current and future features and services needed. Joan said, “The clients that I have been in contact with are incredible.” She added, “They have the best stories to tell and are fascinating.”

“I am very proud to be part of TotaLand’s talented team,” said Joan. “Working at TotaLand is a thrilling and mind-blowing experience.”

Focusing on understanding the needs of each customer, Joan connects with companies and individuals before, during, and after the purchase of TotaLand’s software. “Our goal is to exceed the expectation of each customer,” said Joan, who has been part of the TotaLand team for over 3 years. “I try to answer the customer’s questions, and I work with a talented team that is highly technical to assist with our clients’ needs.”


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TotaLand Training for College Students, CE Credits & Helping the Community

TotaLand looks to help landmen of the future by providing training each semester at various universities. Jamie Castille, Account Manager for TotaLand and Matt Castille, TotaLand’s Media Production Specialist, educated college students on the efficiency of software to help in their success as landmen.

In addition, Jamie and Matt plan to host monthly "Live Event" Academies to help landmen easily earn their CE Credits. Keep posted on future Academies: "Making the Most of Your TotaLand Trial: Billing and Management Navigation"  and "Making the Most of Your TotaLand Trial".

The TotaLand team is committed to helping future landmen, all landmen, and the community as seen by Jamie, a member of Kiwanis, helping out second graders by encouraging reading and hosting a visit from the Easter Bunny. Happy Easter from TotaLand!


TotaLand's Business Book Recommendation
& Free Workbook

TotaLand's team strives to grow in all areas by keeping up-to-date on the latest technology, but also grow professionally by reading business books that motivate and encourage out-of-the-box successful thinking.

This month the TotaLand team is reading "Disrupt You", named Amazon's best book of the month for business and leadership. In "Disrupt You", Jay Samit—a digital media expert who has launched, grown, and sold start-ups and Fortune 500 companies alike—describes the unique method he has used to invent new products and grow established businesses throughout his career. Samit incorporates stories from his own experience and anecdotes from other innovators and disruptive businesses—including Richard Branson, Steve Jobs, Elon Musk, YouTube, Circ du Soleil, Odor Eaters, Iams Dog Food, Silly Putty, and many more. Samit shows how personal transformation can reap entrepreneurial and professional rewards.

TotaLand was honored to connect with the author, Jay Samit, who provided free workbooks to share. You can download your free "Disrupt You" workbook by clicking on the link below:

Download your Free "Disrupt You" Workbook
 

 
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